Citizens’ hotline and regional clinic search

Citizens’ hotline

If Long COVID has affected you or someone close to you, you will certainly be faced with many questions. You will be able to find the answers to some of them via the citizens’ hotline commissioned by the Federal Ministry of Health. This mainly concerns legal questions about health and long-term care insurance related to Long COVID in Germany – also in your region.

You can reach the citizens’ hotline from 8.00 a.m. to 4.00 p.m. from Monday to Wednesday, from 8.00 a.m. to 6.00 p.m. on Thursday and from 8.00 to 12.00 a.m. on Friday via the following telephone numbers:

Citizens’ hotline on health insurance issues:
030 3406066-01

Citizens’ hotline on long-term care insurance issues:
030 3406066-02

Citizens’ hotline on preventive healthcare:
030 3406066-03

Consultation service for deaf and hearing-impaired persons:

Sign language phone (video telephony):

Important: The Citizens’ hotline does not offer medical advice. Please consult your doctor for this purpose. The Citizens’ hotline is only offered in the German language.

Please note that the Federal Ministry of Health has neither the possibility nor the authorisation to verify the facts described by citizens, or to issue evaluative statements regarding the same.

For further information on the citizens’ hotline of the Federal Ministry of Health, please visit the website:

Regional clinic search

In this table you will find a selection of clinics throughout Germany that specialise in the diagnosis and treatment of Long COVID. You can search for offers in your region using the search function.  Please understand that we are unfortunately unable to guarantee free places in the facilities mentioned or to offer an immediate appointment.

If you would like to give us feedback on individual offers/hospitals, please write to us using the BMG contact form.

However, please note the following: If there is a suspicion of Long COVID, you should first contact your family doctor.

You can also use the search function of the National Association of Statutory Health Insurance Physicians to find a suitable practice.

The search for a suitable rehabilitation centre is aided by the rehabilitation facility directory of the Federal Working Group for Rehabilitation. 

Information regarding assistance options for everyday life and dealing with Long COVID can be found in the ‘Useful information for patients and interested parties’ section. 

You can find information on support services in the professional environment in the ‘Important information on Long COVID in the professional context’ section. 

You can find information on rehab programmes in the section "Are there appropriate rehab offers for Long COVID?" and on self-help groups under "What other support services are in place?".